We offer returns and exchanges within 7 days of purchase. Proof of purchase is required for all returns and shipping costs must be covered by the customer.  

Items must be unwashed, in its original package and with the original tags attached. Sales and promotional (including the usage of promotional code), as well as intimate items (e.g. socks and lingerie) are not returnable. 

Please do not hesitate to get in touch with us at support@eqrum.com if you have any questions.